Agentic AI engineered for Results

AI and data are redefining the rules of business, but many organizations are trapped between ambition and uncertainty. At DurrowJones, we help you cut through the complexity to uncover what truly drives competitive edge.

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Transforming AI Hype & Complexity into Clarity

At DurrowJones, we are a team of Digital Architects, CRM Experts, Trainers and AI Engineers united by one goal: turning complexity into clarity & real solutions for customers we serve.

We work with organizations across industries and continents to design and deliver digital solutions that elevate customer and employee experiences.

We combine deep industry expertise, digital platforms and AI to solve business challenges. We engage with your Business & IT Stakeholders & Service Providers to ensure that your ambitions are met with innovative solutions that go live.

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green blue and yellow lights

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CRM Implementations for Businesses of all sizes

Successful Roll-Outs of Enterprise AI Solutions

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Our services

AI Strategy & Feasibility Assessment

We identify which AI opportunities create value while identifying risks - before you invest.

Deliverables:

  • Use case prioritization – Viable opportunities ranked by impact and feasibility

  • Technical feasibility audit – Data readiness, integration requirements, compliance gaps

  • Platform architecture – Optimal solution design (Agentforce, Copilot Studio, or custom)

  • Business case development – ROI modeling with scalable cost projections

  • Risk mitigation framework – Failure modes identified with prevention strategies

  • Implementation roadmap – 30-60 day plan with clear milestones and decision gates

Outcome: Executive-ready recommendation on whether to proceed, pivot, or pass - with the evidence to support it.

Production-Grade Agent Development

We build AI agents architected for production reliability, enterprise integration, and operational sustainability.

Deliverables:

  • Platform implementation, Accuracy Tests and Deployments

  • Quality assurance – Adversarial testing, edge case validation, and performance benchmarking

  • Compliance architecture – Audit trails, data governance frameworks, and regulatory alignment

  • Resilience engineering – Graceful failure handling, fallback protocols, and error recovery systems

  • Scale optimization – Cost-per-interaction modeling and efficiency improvements

  • Knowledge transfer – Technical documentation and team enablement for ongoing maintenance

Outcome: Production-ready agents that meet enterprise standards for reliability, security, and cost-effectiveness from day one.

We maintain and improve agent performance through systematic monitoring, testing, and refinement.

Deliverables:

  • Performance intelligence – Real-time monitoring dashboards with usage analytics and quality metrics

  • Continuous improvement – Iterative prompt optimization and reasoning refinement based on production data

  • Cost management – Per-interaction cost optimization and model selection

  • Version control – Systematic agent updates with rollback capabilities

  • Incident management – Rapid response protocols for production issues and anomaly detection

  • Business impact analysis – Quarterly reviews measuring ROI, adoption metrics, and strategic alignment

  • Platform evolution – Integration of new AI capabilities as they become available

Outcome: Sustained agent performance with measurable cost reduction and continuous alignment to business objectives.

AI Operations & Continuous Optimization

We engineer production-grade agents on:

Established Partnerships for Customer Success

Who are we?

At DurrowJones, we are a team of proficient Digital Architects, Data Scientists, CRM Experts & AI Engineers. With teams in the Netherlands, Vietnam, and India, we bring a unique blend of global insights and local execution.

We work across the globe with our customers on digital solutions which enhance customer & employee experience.

We are a Salesforce & Microsoft AI Cloud Partner, delivering best-in-class solutions.

Where do we begin?

We begin by understanding your key business priorities & your current enterprise IT landscape.

With above as a starting point, we design solution blueprints & refine it with your Business & IT stakeholders to create a shared vision of the success.

With our extensive experience, we identify & address risks/uncertainties early on to achieve predictable outcomes.

What is our experience with AI?

Our AI expertise includes building solutions on different use-cases including IoT, content generation, text classification, data extraction, virtual assistants, AI agents, personalized recommendations, intent analysis, sentiment analysis, speech-to-text, text-to-speech etc.

We leverage Cloud, Python, and leading AI frameworks to deliver secure, scalable, and impactful AI solutions to our customers.

With a dedicated team of experts & established way of working, we ensure AI is implemented with precision & agility—from strategy to production.

Our services

AI for Business Transformation
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black blue and yellow textile

We support you throughout the entire AI journey, from identifying business use cases to selecting and implementing the right AI technologies, including:

  • Data Preparation

  • Selection of Models

  • Model Training

  • Finetuning

  • Knowledge Repository for AI

  • AI Agents / Multi-Agents

  • Native Platform AI (e.g. Agentforce)

  • Azure AI

  • Low Code AI with Power Automate, Logic Apps, Make etc.

  • AI Integration with your business applications

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a man riding a skateboard down the side of a ramp
Enterprise IT Architecture Review

We believe that Architecture is a critical function and a driver to maximize benefits from any Digital Transformation program. We are experts on different architecture patterns including -

  • Solution Architecture

  • Enterprise IT Architecture

  • Cloud Architecture

  • AI Architecture

  • Integration Architecture

  • Data Architecture

  • SaaS / PaaS / IaaS Considerations & Best Practices

With a team having strong Salesforce & Dynamics CRM expertise, international experience, and balanced competencies, we deliver continuous value to clients in following manner:

  • Design and Implement digital embedded & seamless experiences across sales, marketing and customer service

  • Develop custom solutions where needed

  • Integrate other applications with CRM using optimal integration patterns.

CRM Consulting & Implementation

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Experience

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Customer Feedback

Hear what our clients say about their experience with DurrowJones.

DurrowJones delivered on promises of quality, timelines & overall business results.

Auke Jutjens
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A modern storefront with large windows displaying a clean, minimalist interior. On the left, the store features a seating area with shelves holding various items and a green plant. The central door is flanked by two large glass panels showcasing multiple computer monitors on a counter. Soft lighting and a light color palette create a welcoming atmosphere.

Vloeiend IT

DurrowJones' expertise and service went above and beyond our expectations. We highly recommend their consulting services to any business looking to enhance customer experience by digital means.

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A monochromatic indoor scene featuring a consultation area with a modern design. Two people are seated at a long wooden table, working on laptops, while another person stands nearby. Bookshelves are visible beneath the table, and a sign reads 'Consultation Specialisee'. Overhead lighting and glass partitions add to the contemporary architectural style.
Ferry Enders

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★★★★★
★★★★★

Our Projects

Explore our innovative IT consulting projects tailored for businesses.

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A storefront window of a bespoke tailoring shop displays mannequins dressed in formal suits. Inside, a cozy interior room is visible with a warm yellow light, featuring a person at a desk with a laptop, decorative furniture, and artwork on the walls.
Global CRM Architecture & Governance

Modern AI brings a momentous shift in how AI can actually be applied to different business needs. In the last 12 months, we have run different innovation prototypes & MVPs with our customers on sentiment analysis, Gen AI & NLU powered voice-bots and chatbots for customer service, Automated incoming email classifications etc. We can bring our learnings, best practices in this domain.

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A person stands in a professional setting holding a blue folder. They are wearing a teal blazer over a white shirt and jeans. The background features glass walls and what appears to be a server room with blue lighting, suggesting a technological or business environment.
Salesforce Platform Apps

Learn about our cutting-edge IT solutions designed to meet the unique challenges of businesses, enhancing operational efficiency and fostering sustainable growth through strategic consulting and implementation.

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